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Brownstone

Privacy Policy

Last updated: February 2, 2026

Brownstone Technology LLC ("Brownstone," "we," "our," or "us") is committed to transparency in how we handle information. This Privacy Policy describes how we collect, use, disclose, and protect information from and about you through our website(s), communications, and professional services (collectively, the "Services").

PLEASE READ THIS PRIVACY POLICY CAREFULLY. If you do not agree, please do not use the Services.

Table of Contents

1Scope of This Privacy Policy

This Privacy Policy applies when we process information about:

  • Site Visitors: people who visit our website(s)
  • Prospects: people who contact us, request quotes, or discuss potential work
  • Clients and Client Personnel: people who engage us for Services, including employees/agents who interact with us on a project
  • Event/Community Contacts: people who interact with us via events, webinars, or social channels (if applicable)

Client Systems / Processor Note: In some engagements, we may access systems, logs, or data on behalf of a Client. In those cases, the Client controls what data is made available to us, and we process it only to perform Services, support, security, and other purposes consistent with the engagement and applicable law.

2The Information We Collect

A) Information you provide to us

Depending on how you interact with us, we may collect:

  • Contact and business information (e.g., name, company, email, phone, role/title)
  • Inquiry and project information you share (e.g., goals, device lists/categories, schedules, scope notes, system constraints)
  • Commercial information (e.g., billing contact info, purchase order references, invoice-related details)
  • Account information if we provide a portal or shared workspace (e.g., username, role, and authentication-related data)

B) Information we collect automatically

When you visit our website, we (and our service providers) may collect:

  • Device and usage information (e.g., browser type, pages viewed, approximate location such as city/region, referral source, timestamps)
  • Identifiers / cookies used for essential functionality, security, and analytics (see Section 4)

C) Information we collect from others

We may receive information from:

  • Our Clients and their stakeholders (e.g., integrators, IT contacts, end users) as needed to deliver Services
  • Service providers that support our operations (e.g., hosting, email delivery)
  • Public or professional sources (e.g., company websites, professional profiles) to communicate with you about Services

Sensitive information: Please do not send sensitive personal information (e.g., SSN, passwords, financial account numbers, medical info) through website forms or email.

3How We Use Your Information

We use information for purposes including:

  • Providing Services (scoping, scheduling, programming, commissioning support, troubleshooting, documentation)
  • Communicating with you (responding to inquiries, updates, admin messages)
  • Operations (billing, accounting, recordkeeping, vendor management)
  • Improvement and planning (improving our delivery processes, forecasting, and internal tools)
  • Security and integrity (fraud prevention, abuse prevention, monitoring and safeguarding systems)
  • Legal and compliance (complying with law and enforcing agreements)

Aggregate / De-Identified Information

We may aggregate and/or de-identify information so it can no longer reasonably be linked to you, your organization, or a specific site ("De-Identified Information"). We may use De-Identified Information to improve our operations and capabilities (including estimation/forecasting), and to develop and improve internal software and machine-learning systems. We do not use De-Identified Information to try to re-identify you.

4Site Analytics and Cookies

We may use cookies and similar technologies for:

  • Essential functionality (e.g., session management, load balancing)
  • Security (e.g., protecting forms and preventing abuse)
  • Analytics (understanding site usage and improving pages/content)

Your controls: You can manage cookies through your browser settings. If you block certain cookies, parts of the site may not function properly.

Do Not Track / preference signals: Some browsers provide "Do Not Track" signals. We may also receive legally recognized opt-out preference signals (such as Global Privacy Control) and will make reasonable efforts to honor them where applicable.

5How We Disclose Your Information

We do not disclose your personal information to third parties for their own direct marketing purposes.

We may disclose information in the following circumstances:

A) Service providers

We use vendors to help operate our business (e.g., website hosting, email, analytics, invoicing/accounting, security tooling). They may process information only to provide services to us and consistent with contractual restrictions.

B) Legal and safety

We may disclose information if we believe it is necessary to comply with law, respond to lawful requests, protect rights and safety, investigate fraud, or enforce agreements.

C) Business transactions

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, information may be disclosed or transferred as part of that transaction, subject to appropriate protections.

D) At your direction

We may disclose information when you instruct us to do so (e.g., coordinating with your team, vendors, or stakeholders).

6Retention of Your Information

We keep information no longer than necessary for the purposes described in this Privacy Policy, including:

  • Maintaining business records (e.g., invoicing/tax)
  • Performing and documenting Services
  • Addressing disputes and enforcing agreements
  • Complying with legal obligations

Retention periods vary depending on the nature of the information and the relationship context.

7Your Rights and Your Choices

Depending on where you live, you may have rights to:

  • Request access to certain personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion (subject to legal and contractual exceptions)
  • Opt out of certain processing (for example, certain types of targeted advertising, if used)

To submit a request, contact us using the details in Section 14. We may need to verify your identity and your authority to make the request.

Marketing emails: If we send marketing emails, you can opt out using the unsubscribe link (where provided). You may still receive non-marketing communications related to Services, billing, or legal terms.

8Third-Party Links and Features

Our Services may link to third-party websites and services. We are not responsible for their privacy practices. Their policies govern any information you provide to them.

9Location of Processing

We are based in the United States, and information may be processed and stored in the United States and other locations where our service providers operate.

10How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no system is perfectly secure, and we cannot guarantee absolute security.

11U.S. State Privacy Notice (Including California)

Some U.S. states provide residents specific privacy rights. Where applicable, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to opt out of certain processing.

California

If you are a California resident, you may have additional rights under the California Consumer Privacy Act ("CCPA"), as amended. We do not knowingly "sell" personal information for money in the traditional sense. Depending on how analytics or advertising technologies are configured, certain disclosures may be considered "sharing" under California law. If we use such technologies, we will provide a method to exercise applicable opt-out rights.

To exercise California privacy rights, contact us as described in Section 14.

12Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. The Effective Date indicates when it was last revised. If we make material changes, we will post the updated policy on this page.

13Children's Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

14Contact Us

For privacy questions or requests, contact:

Brownstone Technology LLC
Email: hello@brownstone.io
Location: Chicago, Illinois, USA

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