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Q-SYS Helpdesk & Managed Services

Scalable AV/IT support contracts that keep your client’s systems running. Avoid unnecessarily rolling a truck to fix issues that can be resolved remotely through a certified engineer/programmer. Clients can reach Brownstone directly (or the service can be white-labeled) for any issues with their AV systems, and leverage unused monthly contract hours to make tweaks and updates to their existing programs (new features, UI changes, minor hardware swaps, etc).

How It Works

All service calls should start with a remote investigation, and typically most can be resolved remotely. Our managed service contracts give you (or your end-client) a direct line to an experienced Q-SYS engineer who knows the system, because in most cases we programmed it. In the event that a particular issue requires on-site intervention, you can be rest assured that all remote options have been exhausted, and your team won’t be wasting time onsite. The process is simple, customers submit issues, our team looks at these issues within the designated time frame, a resolution report is provided when the issue is fixed, or a recommendation for next steps is made (in the event that it’s a hardware failure or otherwise unable to be resolved remotely). Contracts can be written for remote-only support to augment your internal team, or can include onsite-capability. To inquire about pricing and duration, contact us to get a quote.

What’s Included

Service contracts are structured to match the needs of each system: • Remote troubleshooting and issue resolution • System health monitoring and proactive alerts • Firmware management and update coordination • Configuration changes and minor programming updates • End-user support and training refreshers • Escalation path for hardware failures requiring onsite service • Monthly or quarterly system health reports

Frequently Asked Questions

Related Services

Q-SYS Control & DSP Programming

From simple audio only DSP files to multi file codebases supporting advanced control for dozens of spaces, we specialize in efficiently preparing and deploying Q-SYS program files.

Onsite & Remote Commissioning

With both remote and onsite capability, we can scale up or down our involvement in the commissioning phase to best suit your operation.

5G Remote Access Gateways

Secure, always-on remote access to air-gapped AV networks. Service Q-SYS systems anywhere without relying on client IT infrastructure, by leveraging T-Mobile’s expansive 5G network.

Ready to get started?

Tell us about your project and we'll provide a quote, typically within 24 hours.

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Q-SYS Managed Services & AV Helpdesk | Brownstone